Frequently Asked
Questions
Shipping & Returns
Do you ship to my country?
Yes, we offer worldwide shipping.
For a comprehensive list of countries, please check our Shipping Locations page.
Will I receive shipping confirmation?
Yes, we will email you once your package has shipped.
Are there customs fees?
Customs fees may apply depending on your country's regulations.
These charges are levied by the destination country; unfortunately, we have no control over them and cannot predict their amount.
We do not cover these charges and we recommend contacting your local customs office for more information before placing an order.
For more information please visit our Shipping & Returns page.
How do I return an item?
To return your order, please visit our Returns Portal and follow the simple steps.
Please note: This is not a free service.
How long is your return window?
You have up to 14 days from delivery of your order to request a return and up to 14 days to return it once your request has been approved.
For more details on our returns policy, please visit our Shipping & Returns page.
How long do refunds take?
Returns are processed within 1-2 business days after we receive them.
Once your return has been processed, please allow up to 10 business days for the refund to appear in your account.
How will I receive my refund?
Refunds are issued to the original payment method.
Order Management
Can I change my order?
Unfortunately, we are unable to change orders. Your order is processed by our fulfilment centre as soon as it is placed.
Unfortunately, once you’ve placed your order, it’s too late for us to change most of the details. But please reach out to us, as we may be able to change specific details during the processing period.
But don’t worry, when you receive your order, you can return it for a refund.
Can I combine orders?
Unfortunately, we are unable to combine orders.
Your order is processed by our fulfilment centre as soon as it is placed.
Will I receive confirmation of my order?
Yes, a confirmation email will be sent once your order is placed.
Can I cancel my order?
Unfortunately, we are unable to cancel an order.
Your order is processed by our fulfilment centre as soon as it is placed.
Products, Care & Sizing
What materials are your products made from?
Our products are made from a variety of high-quality materials detailed on each product page.
Are your products sustainably made?
We strive to produce ethically and sustainably made products and packaging.
Our pieces are made by a family-run manufacturer in Turkey, using certified fabric whenever available.
We use recyclable packaging and bio-degradable garment bags to ship your order.
We plant a tree for every order and we support various climate projects through Ecologi. Please feel free to visit our Forest Of Muse to find out more.
Do you restock collections?
Our drops are very limited, but we make as much stock available to our club members as possible.
The best way to ensure you never miss a drop is by signing up to our Club Member Newsletter. We'll send you exclusive members-only updates and no spam.
When is your next drop?
Follow us on social media and sign up for our Newsletter for updates on new releases.
How can I be notified of restocks and new releases?
Please subscribe to our Newsletter and follow us on social media for updates.
How should I wash and care for my apparel?
Most of our pieces are machine washable; please see the care instructions on the wash label of your garment.
If you need assistance, please reach out to out team.
Can the items be ironed?
Depending on the material, some pieces can be ironed.
Please see the wash label of your garment for more details.
What size should I order?
Please refer to our size guide on the product page.
The product page also contains the model size and the size they are wearing. This makes it easy for you to compare the size and fit of each piece.
We also have a handy general Size Guide.
Do you have a size guide?
Yes, each product page has a size guide for reference of the individual piece.
For an overall guide, please see our Size Guide.
Payment, Discount & Pricing
What payment methods do you accept?
We accept all major credit cards, Shop Pay, PayPal, and Apple Pay.
We also offer buy now pay later options with Klarna and Clearpay.
Is it safe to use my credit card on your website?
Yes, our checkout is SSL-encrypted for secure transactions.
You'll notice the lock icon in your browser address bar.
Do you offer any discounts or promo codes?
From time to time we run limited offers, please sign up for our Newsletter for exclusive discounts and promotions.
Do you offer gift cards?
Yes, they can be purchased on our website.
How do I use a promotional code?
Enter the promo code at checkout in the designated box.
How do I create an account?
Click on the menu in the top left corner and click on "Account".
Follow the prompts to create an account.
What if I forgot my password?
Click on "Forgot Password" on the login page to reset your password.
If you need more help, please Contact Our Team.
Contact
How can I contact customer service?
Email us at info@girlofmuse.com or use the Contact Form on our website.
Do you have a physical store?
Currently, we operate exclusively online. We are hoping to run pop-up shops in the near future!
Still have a question?
